Our Services

BFMS provides the Owners Corporation with following services:

Site Management & Administration

  • Clearly communicate with owners, occupants and strata managers to ensure expectations are managed and met
  • Ensure the optimum operation of all plant and general facilities.  In the case of corrective maintenance, thorough investigation is carried out prior to the commencement of work.
  • Manage, maintain and provide all relevant administration, registers, records and databases
  • Provide a 24 hour, 7 day a week response to emergencies
  • Establish and maintain an asset register
  • Establish and maintain a security register for common property keys and fobs/swipes by conducting annual audits of all keys issued and take appropriate action to enhance security through the cancellation or recording of keys
  • Co-ordinate and manage bookings for move-ins and outs, function and meeting rooms as well as recreation areas.

Contractor Management

  • Accurate reviews of contracts and scope of services to ensure the Owners Corporation receive cost efficient and relevant services in line with requirements
  • Make recommendations to the Owners Corporation about the tenders received
  • Issue work orders to contractors/service providers after approval by the Owners Corporation
  • Oversee and performance manage service providers to ensure all aspects are in keeping with agreed upon conditions
  • Facilitate and oversee works undertaken by service providers
  • Process contractor’s/service provider’s invoices for payment, and liaise with the Owners Corporation and the Strata Manager
  • Undertake annual performance review to assess each service provider

Meetings & Reports

  • Attend scheduled meetings of the Executive Committee and Owners Corporation
  • Provide a monthly report which details:

-        Malfunctions in common property

-        Progress of ongoing issues in common property

-        Performance of agents, contractors or other employees of the Owners Corporation


Maintenance

 

  • Schedule (and recommend to the Owners Corporation) routine and preventative maintenance services, essential services and other statutory maintenance inspections and certificates.

The following contractors’ services will be monitored by BFMS:-

-        Fire services

-        Lifts

-        Pumps – cold water booster pumps, sewer pumps and stormwater pumps

-        Mechanical – fans, air conditioning unit and cooling tower

-        Cleaning

-        Pest control

-        Security – Intercom, CCTV and access control

-        Landscape & Gardening

-        Pool services

-        Gymnasiums and recreational facilities

  • Assist with the follow-up of defects or existing problems within the property upon receiving a Defects Report.  This will be achieved through:

-        Communicating with Owners Corporation representatives

-        Managing the status of defect’s repairs

-        Assisting the builder with access and general information

-        Documentation and reporting of further defects to the builder

  • Maintain up-to-date drawings of plant, service and installation of equipment
  • Regularly inspect common areas, plant and equipment to identify and address any issues

-        Daily inspections – general inspection of common areas

-        Weekly inspections – operational  inspection of plant and equipment

  • Respond to and investigate all maintenance failures and liaise with immediate contractors
  • Keep a log of individual maintenance tasks carried out.

 

WH&S

 BFMS is committed to assisting the Owners Corporation in creating high standards of health, safety and welfare in the working environment for residents and visitors of the property through:

  • Arranging a WHS audit by specialists
  • Ensuring that service providers/contractors supply evidence of having safe system of work and relevant competencies for the tasks required
  • Ensuring relevant insurances and required licenses and/or permits are current
  • Conducting site-specific inductions for prospective contractors or service providers
  • Maintaining and promoting a safe and healthy workplace
  • Identifying, controlling and mitigating risks within the workplace in a timely manner.